HomeOtter SCO Software Suite
Powered by AI
AI-powered SCO software, designed to transform the self-checkout experience with focus on speed, accuracy, and security.
SHARE
OVERVIEW
Smarter Self-Checkout, Powered by AI
The Otter SCO Software Suite is an AI-powered self-checkout solution that helps grocery and convenience retailers increase throughput,
improve accuracy, reduce shrink, and minimize staff interventions through intelligent automation and real-time analytics.
improve accuracy, reduce shrink, and minimize staff interventions through intelligent automation and real-time analytics.
-
Speed
Easy-to-use interface, powered by AI and computer vision to speed up checkout. -
Accuracy
Central weight management and pick list assistant for high accuracy and efficiency. -
Security
AI-based computer vision prevents fraud and alerts staff of suspicious behaviors.
Intuitive User Experience
Modular, Customizable and Scalable
The Otter SCO Software Suite provides everything you need for a faster, more intuitive checkout experience – tailored to every type of store. Whether in grocery, convenience, or specialty retail, SCO functions can be enabled, disabled, and configured in Otter Central.
- Customizable GUI interface
- Centralized setup and configuration
- Multi-language and multi-currency support
- Weight and picklist management
- Scanner and scale controls
- POS-supported payments, including cash
- LED tri-light with camera modules
Crime Predictor
Intelligent theft prevention
The Crime Predictor uses AI and computer vision to detect and prevent fraud. It visually verifies scanned items against the product database – providing a layer of protection beyond traditional weight-based systems. The intelligent, self-learning weight management technology continuously improves accuracy while reducing staff interventions and false alarms.
Detect and prevent:
- Picklist fraud
- Barcode switching
- Non-scanned items
- Non-payment
- Real-time alerts for immediate staff response
Pick List Assistant
AI-Powered Produce Recognition for Faster, Smarter Checkout
Unpackaged items like produce, bakery goods, and bulk products are a common cause of staff interventions and delays at the self-checkout. Otter SCO's Pick List Assistant uses computer vision to instantly identify unpackaged items, eliminating the need to search through menus and scroll through lists. The result is fewer interventions and higher throughput.
Key benefits:
- Instant identification of produce, bakery, and other non-packaged items
- No menu navigation or manual searches
- Automatic detection of weight or count-based items
Central Weight Management
The Key to Fewer Interventions
Weight discrepancies is a leading cause of self-checkout interventions, negatively affecting both customer satisfaction and profitability.
Otter’s Central Weight Management module shifts weight oversight from the individual store to chain level, reducing human errors and providing real-world performance data for smarter AI learning. It generates actionable reports, highlights items that need attention, and simplifies exception handling for light, bulky, or multipack items.
Otter’s Central Weight Management module shifts weight oversight from the individual store to chain level, reducing human errors and providing real-world performance data for smarter AI learning. It generates actionable reports, highlights items that need attention, and simplifies exception handling for light, bulky, or multipack items.
Avoidable Interventions
Smart Error Detection for Faster Checkout
The Otter SCO software detects common scanning mistakes – like mislabeling regular vs. organic produce or single items vs. multipacks – and prompts customers to correct them themselves. Staff are only notified if needed, reducing interventions, wait times, and potential conflicts. This approach minimizes human intervention while keeping checkout smooth and efficient.
Scan & Go
Frictionless Mobile Checkout with Built-In Security
Otter offers mobile checkout with app-free Scan & Go. Shoppers scan a QR code at the entrance, use their phone as a scanner, and complete payment at the SCO – no app download or registration required. Item weights are validated for security, keeping checkout fast and accurate.
Attendant Station
Remote Lane Support and Management
The Attendant Station is the control point where store employees monitor and manage multiple self-checkout (SCO) lanes.
-
View and respond to alerts (e.g. items requiring age verification, weight mismatch, or suspected theft)
-
Approve or override transactions
- Assist customers remotely via camera
- Monitor real-time SCO activity (status of lanes, interventions, performance)
Attendant Station is compatible with Windows, Android, and iOS, including tablets or phones.
Performance Monitoring
Maximize Uptime and Efficiency with Real-Time Performance Tracking
See Your SCO is a powerful SCO management tool that provides real-time visibility of the SCO system's performance across every store. With intuitive dashboards and customizable reports, you can track key performance indicators, optimize usage, and boost profitability – ensuring your SCO terminals are running efficiently at all times.
- Track key indicators (e.g. transaction volume, intervention type, and attendant response times)
- Track performance on store level or chain-wide
- Identify trends, benchmark performance, and proactively resolve issues
- Monitor system health
Cloud Device Management
Keeping Your SCO Hardware Running at Peak Performance
Partner Tech’s CDM solution enables you to proactively monitor the health of your SCO hardware to ensure peak performance and reliability. Track critical metrics such as CPU load, restarts, and connectivity, while remotely managing diagnostics, software updates, backups, and system tuning. With CDM, you make sure your SCO terminals are running smoothly at all times.
Seamless POS Integration
For Faster, Smarter Checkout
Partner Tech’s SCO software easily connects with your existing systems via API – whether a legacy POS or another retail platform, making it an ideal platform for resellers, ISVs, and system integrators.
Interested in Learning More about Partner Tech Products?
Contact us now and we'll be in touch shortly.
Operating System SupportWindows 10 IoT Enterprise LTSC 21H2 (64-bit)Windows 11 IoT Enterprise LTSC (64-bit) |
Core SCO FeaturesThe core SCO features enable fast, seamless transactions and include:
|
Advanced SCO FunctionalityOtter’s modular architecture allows businesses to add advanced SCO features that further streamline the checkout experience and prevent theft.
|
RELATED PRODUCTS
Starling SCO
A fully integrated, AI-powered self-checkout solution.
Paula SCO
Compact, all-in-one countertop SCO terminal with advanced AI-based software that prevents theft and makes every transaction frictionless. Designed for convenience stores, micro markets and other smaller stores with limited space.
Alfred SCO
Universal tabletop mounted self-checkout solution with intelligent fraud prevention.
Work with Partner Tech
Level up your business with Partner Tech’s innovative touch screen POS and kiosk solutions. Our solutions streamline your processes and make every transaction quick and easy, taking the customer experience to the next level. Join thousands of satisfied users and contact us to learn more.