HomeOtter SCO Software Suite
Powered by AI
AI-powered SCO software, designed to transform the self-checkout experience with focus on speed, accuracy, and security.
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OVERVIEW
Otter SCO Software Suite: Full-Featured, Modular, and AI-Powered
Partner Tech’s Otter SCO Software Suite is a complete platform for self-checkout, designed to deliver speed, accuracy, and security. The suite includes everything from SCO management, configuration, central weight management, KPI tracking and reporting, frontend software, and AI-powered plugins – and much more.
Highly modular and configurable, Otter is comaptible with all of Partner Tech's SCO hardware platforms, including Starling, Alfred and Paula SCO. It adapts to each retailer’s unique needs, whether running a single store or a large retail chain.
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Speed
Intuitive user interface and powered by AI and computer vision to speed up the checkout. -
Accuracy
Central weight management and pick list assistant deliver high accuracy and efficiency. -
Security
AI-based computer vision prevents fraud and alerts staff of suspicious behaviors.
User Experience
Modular, Customizable and Scalable
With Otter, retailers gain everything needed for a fast, intuitive checkout experience—tailored to each store. Only the required features are activated, with the flexibility to scale as the business grows. Whether in grocery, convenience, or specialty retail, all SCO functions can be enabled, disabled, and configured through Otter Central.
- Customizabled GUI interface
- Centralized setup and configuration
- Multi-language and multi-currency support
- Weight and picklist management
- Scanner and scale controls
- POS-supported payments, including cash
- LED tri-light with camera (several options)
Reducing Interventions for Better Profitability
Interventions—when customers need employee help—are the main barrier to fast, frictionless checkout, hurting both the shopper experience and SCO profitability. With a self-learning central weight database, AI-powered picklists, remote age verification, and an intuitive interface, Otter can cut intervention rates to under 3 percent.
Central Weight Management
The Key to Fewer Interventions
Weight discrepancies are the leading cause of self-checkout interventions, negatively affecting both customer satisfaction and profitability.
Otter’s Central Weight Management software shifts weight oversight from individual stores to the chain level, reducing human error and providing real-world performance data for smarter AI learning. It generates actionable reports, highlights items that need attention, and simplifies exception handling for light, bulky, or multipack items. Many weight-related issues can be resolved in just a few clicks—improving efficiency across stores and enhancing the customer experience.
Otter’s Central Weight Management software shifts weight oversight from individual stores to the chain level, reducing human error and providing real-world performance data for smarter AI learning. It generates actionable reports, highlights items that need attention, and simplifies exception handling for light, bulky, or multipack items. Many weight-related issues can be resolved in just a few clicks—improving efficiency across stores and enhancing the customer experience.
Picklist Assistant
AI-Powered Produce Recognition for Faster, Smarter Checkout
Since a large portion of grocery baskets contain unpackaged items like produce, bakery goods, or bulk products – handling of these items are a common cause of delays and staff interventions. Otter SCO’s Picklist Assistant solves this challenge with computer vision that instantly identifies produce, baked goods, and other non-packaged items, eliminating the need to scroll through menus or search bars. This feature easily cuts down the time finding an item to half, meaning that each SCO lane can serve more customers per hour.
- Fast, accurate identification of produce, baked goods and other non-packaged items
- No need to navigate menus or search bars
- Automatic detection whether an item is sold by weight or count
Crime Predictor
AI-Powered Produce Recognition for Faster, Smarter Checkout
Otter’s Crime Predictor uses advanced AI and computer vision to reduce fraud at self-checkout. By visually verifying scanned items against the product database, it adds a powerful layer of security that traditional weight-based systems can’t provide.
Partner Tech's intelligent, self-learning weight management system supports weight data collected across multiple stores to continuously improve accuracy and reduce weight-related errors and interventions.
Crime Predictor helps prevent:
Partner Tech's intelligent, self-learning weight management system supports weight data collected across multiple stores to continuously improve accuracy and reduce weight-related errors and interventions.
Crime Predictor helps prevent:
- Picklist fraud – selecting a cheaper item instead
- Barcode switching – using the wrong barcode
- Non-scanned items – products left in the cart or not scanned
- Non-payment – items bagged or removed before payment
Alerts are sent in-realtime, so staff can respond immediately when suspicious behavior is detected.
Avoidable Interventions
Smart Error Detection for Faster Checkout
Otter SCO software detects common scanning mistakes—like mislabeling regular vs. organic produce or single items vs. multipacks—and prompts customers to correct them themselves. Staff are only notified if needed, reducing interventions, wait times, and potential conflicts. This approach minimizes human intervention while keeping checkout smooth and efficient.
Attendant Station
Age Verification with AI and Remote Oversight
The attendant station is the control point where store employees can monitor and manage multiple self-checkout (SCO) lanes. With Otter, attendant station is compatible with Windows, Android, and iOS, including tablets or smartphones – allowing the attendant to move around the store.
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See alerts from SCOs (e.g., age verification, weight mismatch, errors, or suspected theft)
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Approve or override transactions
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Assist customers remotely via camera
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Monitor real-time SCO activity (status of lanes, interventions, performance)
Age Verification
Age Verification with AI and Remote Oversight
Otter SCO software streamlines age verification by allowing approval from a remote location via video, enabling a single employee to monitor multiple stores. If uncertainty arises, the system alerts a local attendant.
An AI assistant can futher streamline the age verification process by automatically approving customers who clearly meet legal age thresholds (e.g., over 40), while manual review handles younger or borderline cases.
An AI assistant can futher streamline the age verification process by automatically approving customers who clearly meet legal age thresholds (e.g., over 40), while manual review handles younger or borderline cases.
Scan & Go
Frictionless Mobile Checkout with Built-In Security
Otter SCO makes mobile checkout simple with app-free Scan & Go. Shoppers scan a QR code at the entrance, use their smartphone as a scanner, and complete payment at the SCO—no downloads or registration required. Item weights are validated for security, keeping checkout fast and accurate.
Frictionless Mobile Checkout with Built-In Security
Otter SCO makes mobile checkout simple with app-free Scan & Go. Shoppers scan a QR code at the entrance, use their smartphone as a scanner, and complete payment at the SCO—no downloads or registration required. Item weights are validated for security, keeping checkout fast and accurate.
Performance Monitoring
Maximize Uptime and Efficiency with Real-Time Performance Tracking
See Your SCO from Partner Tech is a powerful SCO management tool that provides real-time visibility into system performance across every store. With intuitive dashboards and customizable reports, you can track key performance indicators, optimize usage, and boost profitability—ensuring your SCOs run smoothly and efficiently at all times.
- Track key indicators such as transaction volume, intervention type, and attendant response times
- Track performance on store level or chain-wide
- Identify trends, benchmark performance, and proactively resolve issues to keep operations running smoothly
- Monitor system health
Proactive Hardware Monitoring for Maximum Uptime
Partner Tech’s CDM solution lets you proactively monitor the health of your SCO hardware to ensure peak performance and reliability. Track critical metrics such as CPU load, restarts, and connectivity, while remotely managing diagnostics, software updates, backups, and system tuning. With CDM, your SCOs stay optimized and operational—reducing downtime and keeping your stores running smoothly.
Flexible Integration for Faster, Smarter Checkout
Partner Tech’s SCO software easily connects with your existing systems— whether a legacy POS or another retail platform. Seamlessly integrate with payment processors, promotion engines, item master lists, loyalty programs, receipt printers, and more, enabling a faster, smarter, and more streamlined checkout experience.
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| Operating System Support Windows 10 IoT Enterprise LTSC 21H2 (64bit) Windows 11 IoT Enterprise LTSC (64bit) |
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SCO Software (Frontend)
SCO operating software with standard functionality that includes the following features:
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Advanced SCO Functionality
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AI Plugins
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Feature Plugins
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SCO Otter Central
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See Your SCO (KPI & System Health Monitoring)
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Third Party Integration (API Toolkit)
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